SERVICE AS IT SHOULD BE
At MaiLash & Brows, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
HOW WE DO IT
Please pay attention to our store working hours and shipping time.
MaiLash & Brows processes orders Monday through Friday, excluding US holidays. Advanced notice will be given on the headline of website if we are not available.
Orders are processed on Monday through Saturday 9:30am - 6pm (MST) and get dropped off at the postal office after hour of the same day, so they get shipped the next business day.
Orders placed after 6pm (MST) will be processed the next business day and get shipped the day after.
Orders placed on Sunday will be processed on Monday and get shipped on Tuesday.
Standard Shipping: $5.95 (approximately 3-5 Business Days)
Priority Shipping: $8 (approximately 2 Business Days)
Priority Shipping with Signature Required: $10 (approximately 2 Business Days)
Customer must be present to receive package, post office will obtain signature upon delivery.
***For glue shipping, it is customer's responsibility to choose this option as their preferred shipping method to ensure glue is as fresh as possible. Kindly understand that we are not responsible for any glue purchase that has gone bad under extreme heat condition during delivery, if this option is not chosen.
*Availability depending on delivery address. Please ensure your address is entered correctly with a phone number included*
Standard Canada & Norway Shipping: $15 (approximately 15 or more days to arrive)
International Shipping: $20 - $30 Varies depending on shipping address
*Depending on custom of each country. Please ensure your address is entered correctly with a phone number included*
INTERNATIONAL CUSTOMS & LOST ORDERS:
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser
• If you are unfamiliar with customs fees and charges, please check with your local postal or customs office for more information.
• If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Customers have up to a maximum of 60 days from the date the order was made to claim lost packages. Must show proof that post office has lost the order.
TRACK YOUR ORDER
Mailash & Brows is not responsible for lost or stolen packages, please track your package and be available when your order is supposed to arrive. Once you have received your shipping confirmation, USPS will have the most current information regarding your package.
RETURNS AND REFUNDS
In the unlikely event that an item becomes out of stock after your order is submitted. We will email to let you know if you want a substitution or a refund for the out of stock item. We do not ship them separately!
We do not accept returns or exchange due to hygiene and restocking reasons on all products.
Liquid products such as glue, color boost, cleansers, etc. are non-refundable.
Your satisfaction and quality is important to us! Therefore, we do examine each product before sending them out to customers. In very rare event of a defective product or quality concerns, please contact us within 30 days of receiving the item, with pictures taken of the defected product and description to why you think the product is of concern to firstname.lastname@example.org. We will evaluate the issue and resolve as soon as possible.
We thank you for choosing MaiLash & Brows as your one-stop shop for Lash Extensions and Permanent Makeup!
Training courses are non-refundable but can be transferred once to the next available course, as long as there is a 2 weeks notice given. Cancellation after 2 weeks is non-refundable under any conditions (i.e family emergency, etc.)
It is the student's responsibility to check for license requirements in their practiced State, prior to taking the training. Contact your State Board of Cosmetology for Eyelash Extensions or the Health Department for Semi-permanent makeup to find out.
Must be 18 to enroll.
We accept money order/cashier's check, credit cards, or cash.
Deposit must be made to hold your place. Deposit is non-refundable if there is less than 2 weeks notice given under an circumstances (i.e. family emergency, etc)
All payments must be made in full at least 2 weeks prior to the class. Otherwise, your place is not guaranteed and it may result in deposit being forfeited.
Meals are not provided.
A full kit will be provided. Kit does not include magnifying glasses, or isolation tweezer. Please bring your own.
Student must attend both days in order to earn the Certificate of Completion.
If you only attend partial of the training, it is non-refundable and there will be penalty fee for a re-take. Please plan carefully!
MaiLash Academy believes in fostering curiosity, providing honest answers and practical solutions. Whether you are a beginner or intermediate, please bring a list of questions that you would like to ask or things that you are struggling the most to your training. We want to help you succeed. The more questions you have, the more it shows you are truly interested in learning.
Please come to class with an open-minded, there is no place for egoism. We will encourage you on things that you are doing right, and tackle down on areas that you need to improve. It is our responsibility to ensure that you are leaving the training knowing 100% of what to do, how to do it right, and efficiently!
It is good to be perfect, but please keep in mind that "practice makes perfection." After the training, you will learn the correct methods; the rest is up to each individual to keep practicing over time.
To ensure the best training where, you will receive undivided attention and maximized information, please keep minimal use of cellphone during class!